Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,143

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Aqueduct Animal Hospital

POSTED: | BY: James Kirkham

Retire

It’s the best you can do for your dog by the insurance
5

out of 5

VETERINARIAN: Mt Rose Animal Hospital

POSTED: | BY: Gretchen Swope

Stella and Edgar

Great insurance for my pups! Stella was diagnosed with hip dysplasia at age 3. Obviously the breeder did not do the proper testing to ensure that the puppies would not have such problems. Pets Best has taken care of claims in a timely and professional manner. They are the best.
5

out of 5

POSTED: | BY: John Gagliardi

Great Company

I’ve had a few claims with my dog from a serious health condition, to a dust up with a porcupine & a chronic ear infection due to allergies. Pets Best has been great covering everything even things I didn’t expect.
1

out of 5

POSTED: | BY: Anthony Tedesco

Not happy

Not happy! They raised my premium this year $40 a month despite 80/20 with $500 deductible. Worse yet Pets Best keeps denying my claims stating “pre-existing condition” of “atopy/allergy” regardless if it’s the ears, licking of paws, or skin conditions. Have yet to meet the deductible because covered allowable amount for treatment is so minuscule compared to what my vet charges. And I have the “wellness plan”. More likely you’ll spend more on the premiums than your out of pocket expenses. After spending $1200 and now $1680 a year then meet a $500 deductible it’s a ripoff in my opinion. And my dog is only 7 years old.
5

out of 5

POSTED: | BY: Julia

We love Pets Best

Working with Pets Best is the best and makes it so easy to make decisions based on what is best to keep our dog healthy!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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