Pets Best | Pet Insurance Review

Pets Best is so quick! They are helpful in every way. We have a Westie with skin problems. THANK GOODNESS we got pet insurance!!

I love my dog and consider it my responsibility to offer her the best quality of life, and this includes regular trips to the vet to address any concerns. Pets Best has always helped cover the cost and I am so thankful they are in my corner. Would always recommend to family and friends!

I had Pets Best insurance for a very limited time. I signed up for a policy in January of 2025 and shortly after, in February, my cat began exhibiting some strange behaviors. After a trip to the vet, they had diagnosed her and treated for hyperthyroidism. Pets Best denied my claim citing that documents had not been received after I had submitted all relevant documents via email and via their online portal. They did not provide any useful feedback to help process the claim and some of the representatives were pretty rude over the phone. A few months later, after fighting to get my February claim processed, my cat took a turn for the worse and was diagnosed, over a three week span, with an inoperable brain tumor. Pets Best processed the claim at an extraordinarily slow pace (which they said was not their standard speed, but happened to be the speed at which they processed every single one of our claims) and at the end denied coverage citing that the brain tumor was a pre-existing condition. Setting aside the logic that a brain tumor simply cannot be a pre-existing condition, they were saying that the behaviors that dictated their decision to deny coverage were stemming from her hyperthyroidism (which, again, they covered after her visit in February). I had to gather written statements from her veterinarians, all of her medical records and file an appeal with Pets Best in order for them to finally process the claim and pay what they owed. In my opinion, Pets Best went as far out of their way as possible to avoid paying what they owed and hoped that I would be too aggravated by the process to pursue the reimbursement. I ended up spending the last month of my pets life arguing with insurance and stressing about how to pay for her medical care because the team at Pets Best did not prioritize the care of my cat. I could not recommend against starting a policy with Pets Best with more of my heart. In denying coverage and creating such stress for our family financially, they robbed us of time that could have been spent caring for our pet in her last few weeks.

If you have insurance that pays for anything that not preconditions would help people that are on a fixed income and try to get help with there furbaby anything preconditions should be covered like anything happens to their furbaby try to treat them to the best they can there should be no preconditions when your paying $48 a month the medication that is prescribed to your furbaby try the help them should be covered by insurance.

I adopted a shelter puppy. I read good reviews for Pets Best Best insurance. They have been great with easy claims, quick payments and great coverage.