Pets Best | Pet Insurance Review

Beyond Horrible Pet Insurance! If zero stars was an option I would give them zero stars! They don't even deserve one star. Total rip off, in my book complete thieves! They refused to pay for my claim because they state that a symptom which hadn't had a diagnosis because no vet had come up with one was considered pre-existing. So basically if the dog sneezes and you take them to a vet then later do a claim for that visit they refuse to pay for the claim stating to me that the symptom is pre-existing! Also takes them close to 45 minutes to get a rep on the phone. They also made me send them a bunch of vet notes called SOAP to be denied later because in my case the vet was still trying to figure out what was wrong with my dog and why she was getting diarrhea. It honestly seemed from the many request for the same notes and x-rays that they were digging to try and find an excuse not to pay for the claim. Stay far, far, away from this company get Nationwide pet insurance instead at least they pay the claims and not make you feel like if you're trying to take advantage of them. Yeah the representative I spoke with made me feel like if I was trying to rip them off! I have never been so ill treated by a company like this one. Hope this helps someone never pay them one red cent they are truly the definition of horrendous service! The reply from the insurance company below is a complete lie! No where on the medical notes from the vet does it say that she had a pre existing condition let me know if I should send screen shots of these notes which they already have but won’t show anyone a copy of course! Also, take note how they are not even offering to contact me to fix this situation if they were being honest then contact me and tell me where the hell it says that the condition of my dog was pre existing! Train your customer service better! Trust me everyone don’t let this company rip you off! Acting all innocent almost a month or more later wow just wow!

Pets Best is inexpensive and I feel comfortable knowing I can take care of my pets and their medical costs will be partially covered.

Based on the emails i received I have been denied some costs. I have not received the money that has been approved. I have to call and dispute the non payable charges

Timely and useful

Claims are always processed quickly.