Pets Best | Pet Insurance Review

This is absolutely the best pet insurance any person could have. Pets Best stands by their word and I am so happy with my plan! I love the Vet Dr.'s that you can call if you have any questions and they take care of your claims in a very timely manner! Hats off to Pets Best!!!

Easy to submit my claim and easy to understand the EOB!

My experience was seamless. The response received was faster than I anticipated.

I have had this insurance since my cat was 2. Never any claims but always paid my monthly payments for coverage. My credit card company that was on file was changed due to a buy-out. I got my new card, activated it. however, My old card was to be good for another month. I tried to call also because they said that my account was past due. My older card is still in effect until next month. There is no reason for it not to be paid. I was on the wait for 2 hours to talk to someone and never got thru. What is this? I am questioning whether I should keep this insurance. I have never let it go past due at any time. This is frustrating. Covid or no Covid there must be someone to answer the phones. Online is not always the answer. Customers need to talk to someone when it is necessary.

Overall I think it's a good insurance for Illnesses and Accidents. Except they really wanna find something in the past so that it can be taken as "pre-existing" condition. My dog has been to a dermatologist before we start the insurance and tested by pricking the skin. He showed allergies against dust, cat dander, some types of grass. Doctor reported as Atopic Dermatitis. Being said he had an ear infection and they didn't wanna cover it because the dermatologist report. Even though my dog's own vet don't believe it should be related, but Pets Best did. Also he gets staph infections he won't get covered, why? Because of atopic dermatitis he might be more prone to get staph infection. Not to mention they covered his cytology tests twice before but then stopped covering it. I also don't recommend their Wellness plan, If you live in an urban big city. Your bill is higher and the coverage is worthless as in whatever discount they offer in the plan. It's literally the total sum of your year long premiums. Other than that they are good. I do recommend them. If you get your pets insured as they are puppies you won't come close with any bumps on the road with them. Update: Dear Miss or Sir, I know the difference between insurance and a plan. I made my review very clear...We appealed twice with our vet's letter, thank you very much. I have a license as insurance adjuster so thanks.