Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,154

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Emily DeHuff

Fast and thorough

When I filed the claim, I was notified that it would be processed by a date three weeks in the future. In fact, it was processed within a week. The friend who recommended Pets Best to me had told me that they processed claims promptly, but this was still a pleasant surprise.
5

out of 5

POSTED: | BY: JODY MEIER

Pets best lives up to its name, clearly the best for keeping my pet healthy

if only human insurance was as fair and easy to use as Pets Best. We would all be healthier and happier. My pup ate a grape and was in the ICU for 3 days. Pets Best very quickly came through with reimbursement. I will never have a pet without Pets Best insurance again.
5

out of 5

POSTED: | BY: PAUL HORNSCHEMEIER

Best insurance with ease of filing.

best insurance , ease of filing. Easy understanding and no catches. Great coverage.
5

out of 5

POSTED: | BY: Yard sign

I submitted my claim and got an immediate response that the claim had been received. The next afternoon I received the results of the claim. Great service!

I submitted my claim and got an immediate response that the claim had been received. The next afternoon I received the results of the claim. Great service!!
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4

out of 5

POSTED: | BY: Mike Condello

Best choice for us

The only reason I did not give PetsBest 5 stars is because of the 45 minutes I was on hold to speak with someone. Other than that, I’m extremely pleased with PetsBest. Their customer service reps have been pleasant, friendly, and knowledgeable. Illness claims are handled in a timely manner. Wellness claims take a bit longer, which I knew before signing up, so that’s no surprise. I had initially looked into several companies and talked to people about what they had, and I decided to go with PestsBest. We just renewed for a second year, without any reservations. Their full package was the Best Buy we found for the money. We’re happy and satisfied, it works for us and that’s all we need to know.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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