Pets Best | Pet Insurance Review

We have found PetsBest to be very slow in processing claims .. over a month. So far, the two claims we've submitted have been applied to deductible, with the exception of a portion of one claim that was denied with the explanation: "services claimed do not meet policy provisions." This was for a blood panel workup -- "comp panel - lytes - CBC in house". Nowhere in the policy are "provisions" stated. We have no idea why the claim was denied.

Our experience with Pets Best is wonderful, I summited wellness claims for my pet and they reviewed them quickly and direct deposited the money into my account within 3 to 5 days after review,they are a excellent insurance company to work with.

This company started out being just "ok". They were kinda stand-upish but now I think they’ve just clumped with other businesses as money hungry leeches that prey on the needs of the community. We pay the price to receive less than service and no to minimal payout. They have every excuse in the world as to why they either can’t pay you soon enough, or at all for that matter. Your much BETTER OFF saving those dollars as if you were paying insurance. At least it would help you to avoid needing reimbursement that you WILL NOT receive. Theyll say your pets issues are already present so they won’t pay, even with proof. They will take MONTHS to reply for your claim. Yes we all know COVID is here. That doesn’t negate the fact that you have a business to run. Is COVID not n issue when you take our funds so swiftly monthly? Is it not an issue when you send notices for late payments in a matters of days? They have a team for every little Avenue until it comes to paying you. Not only that, the coverage used to actually cover things. Now it’s simply car insurance. Keep it until you need it no hope that never happens because the deductible are so trash that you may as well just pay out of pocket and be pleased with that. I pay thousands a year to receive a under 400 hundred back on $3k plus claims… you do the math lol. SAVE YOUR MONEY AND BECOME YOUR OWN LENDE4. These people will rob you blind. And never reply…unless they feel attacked lol that how you know a company is bad, they only reply to try and save their good name but not when it counts as far as service. I’m starting to think there’s only a team of 10 running the show.

Had submitted claims for my Golden and received notification both times that it was taking longer than normal for processing. I always appreciate the updates. I know that they are still working on my claims

We've never had pet insurance before and Pets Best has been a great experience. I love being able to submit my claim via the app and check on the status of a claim. I like how money is deposited directly into our bank account and we don't have to wait for a check.