Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Tommy Edwards

Horrible company a real scam and if god…

Horrible company a real scam and if god forbid you have a claim takes forever to get paid and you get a very small percentage shop areound this company is terrible crooks!
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5

out of 5

POSTED: | BY: Karen M.

Pets Best Insurance has been phenomeanal for new customers

Pets Best Insurance has been straight forward and easy to work with to make sure all information that me and my family need to ensure the best for our fur baby. Speedy service! Very pleased as new costumers!
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1

out of 5

POSTED: | BY: JANET LEWIS

Very stressful and frustrating to try to work withave been with Pets Best for 8 to 10…

I have been with Pets Best for 8 to 10 years with several pets. The company, service etc is vastly different than say, 5 years ago. Last claim I'm still waiting after 60 days...so much confusion, mixed messages from whoe er you can reach ( o. hold forever and a pretty rude woman who evidently, sells policies. I have paid 3 premiums since I started this claim. ...but. nothing from Pets Best. I'm terminating my policies and feel the quality etc has suffered alot. I would not recommend them at this point. I used to refer people all the time...its too bad. I'm not interested or need the kind of hassle and frustration I'm experiencing with this company. The claim I submitted is very basic and she had skin issues before but, they act like it requires great scrutiny. I don't have the time or emotional energy to deal with company anymore
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1

out of 5

POSTED: | BY: Ben Huizinga

Waste of Your Money

Waste of Your Money Pets Best is like any other insurance company, it is designed to take as much of your money while paying out for as few services as possible. Items like routine check ups, vaccinations, etc. are not covered and good luck trying to convince them that any of the services you receive at the vet are either. You are better off trying with another insurance company.
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1

out of 5

POSTED: | BY: Maria Rojas

This company is a scam

This company is a scam! Not only do they take a super long time to process a claim they come up with any excuse to refuse your claim. I have a 1 year old puppy at the time 10 month who is healthy we got insurance for him in may in June he had a small growth on his back leg that required medical attention when I submitted the claim let’s best stated that it was a previous issue he had never been treated for it and I provided all the medical records a 10 month puppy could have… I am still here waiting for a response 3 months later this is a scam don’t waste your hard earned money!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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