Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Megan Thomson

Terrible Customer Experience

They take 30-100 days to process a claim. In reading on Yelp, many people have had the same issue then they deny the claim. They have no way to contact them other than by calling.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Lynne Nappi

I am very happy with this company

I am very happy with this company. My "rescue" dog Hope, was six years old when I got her and signed her up immediately for insurance. I chose the deductible and co-pay that would work for me. Not long after, I signed up the puppy. I have used it twice so far on Hope and the nice thing is the deductible is good for the whole year, not per incident. It might take a little longer for claims, but if all the "t"s are crossed and all the "i"s are dotted, I had my payments within a couple of weeks. And yes, it is almost impossible to talk to a person, but I used "chat" and had my question taken care of immediately. I pay the premium yearly, which is a little cheaper and insuring the puppy gets me a discount. I can certainly recommend this company to anyone.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Jerry Volkin

I examined ALL of the insurance…

I examined ALL of the insurance products and found this one the most comprehensive. My first claim went smoothly and rapidly. I have already done all of the homework, petsbest is the best overall.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Tiffany Williams

Terrible insurance

Terrible insurance. Don’t waste your money. Filed a claim and it took months to finally hear back. They finally got back with results only because I canceled - still didn’t reimburse for an accident that happened to my dog 30 days after my policy began.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Nilza

The best health insurance for my dog

The best health insurance for my dog. They are really fast on my claims. I save a lot on my veterinary bills.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review