Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,722

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Ashley Kim

Don’t get this pet insurance

Don’t get this pet insurance. First of all the claims take FOREVER, they told me to email my vet for the invoices but even when I reached out to my vet and had them send the information immediately, they still took over a month. The customer service is via phone, they’ll put you on hold and then the agent never seems to know anything and is always super vague and unhelpful. I asked why my payment was higher than the quote they’re giving now for the exact same pet and benefits and nobody could explain it or fix it. She went through and compared the plan to my plan and pet and they were the exact same, which she agreed shouldn’t be the case, but then also said there was nobody I could reach out to and nothing I could do. She just said to cancel the policy and get it again with the new quote but that I’d have to do the waiting period and my last ER visit where my pet was diagnosed with nothing would be considered preexisting condition. How does any of that make sense?? Such an awful experience it all just seems shady
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5

out of 5

POSTED: | BY: Chris Olsen

While I know the pet industry has grown…

While I know the pet industry has grown 10 fold over the past couple of years and Pets Best is ramping up its claims and customers teams to make themselves the best in the business. I was not disappointed in the turn around time for my claim. I know they are doing their best and things will get better. Hats off to the team for making a difference. Thank you
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5

out of 5

POSTED: | BY: Alecia LeBlanc

I filed a claim for a wellness visit…

I filed a claim for a wellness visit that I made for my dog. The process was easy and it took no time for the claim to go through and I received a payment to my account. Thank you!!
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5

out of 5

POSTED: | BY: Debbie Miga

Pets Best Is Exactly That! The Very Best Insurance!

I have been very satisfied with Pets Best! I have found them to be very fair with the processing of my claims and the reimbursements I have received. I have two new kittens so I have been visiting their vet often in the past few months. My one kitty had an emergency visit recently and the vet bill was almost totally covered less my deductible! I feel very secure knowing I will have these policies for my two kittens whole lives!
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5

out of 5

POSTED: | BY: MP

The response and payment for claim and…

The response and payment for claim and change of address was easy to file and payment was fast.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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