Petplan has 40 years of global experience in offering care, support and value to pet owners with its comprehensive, fully customizable plan. It supports partner shelters, rescues and humane societies through the Petplan Fund.

Average customer rating

9.2 Out of 10
60 Days 1 Year Lifetime
Rating 9.4 9.5 9.2
Count 108 588 4406

Petplan USA

10
Out of 10
Insurer: Petplan USA
Posted: 12/10/2018
By:
Katy Ells

Thanks to the help of customer service rep Kane Daly, I was able to get an appeal approved for wrongfully denied coverage. It took a while (3 months!), but with my vet's help, perseverance, patience, and lots of following up with PetPlan, my fur baby's...

Injury/illness

Thyroid

Claim Amount
Over $1000
Breed

Domestic Longhair

Age of Pet
Over 8 years
10
Out of 10
Recommended
Insurer: Petplan USA
Posted: 12/09/2018
By:
Brenda M. Klinger

I spoke with Stacey W. earlier today, and she was extremely pleasant, and patient in answering all my questions for claims about my two skye terriers. I do hope that she will get some type of credit or compensation for her excellent customer service.

Injury/illness

Bladder

Claim Amount
$100 - $500
Breed

Skye Terrier

Age of Pet
1 - 8
10
Out of 10
Recommended
Insurer: Petplan USA
Posted: 12/08/2018
By:
Vivian J Luna

I needed help and called pet plan. Stacey Johnson just happened to answer the phone and she was the angel I needed!!!! Courteous, polite, helpful, knowledgeable, pleasant, cant praise her enough. Pet Plan is lucky to have someone like her representing...

Injury/illness
Absess of teeth
Claim Amount
$500 - $1000
Breed

Mixed Breed

Age of Pet
Over 8 years
10
Out of 10
Recommended
Insurer: Petplan USA
Posted: 12/08/2018
By:
Amanda Rannou

Spoke with Kane daly who helped with my question about my dogs insurance. Was very helpful and very pleassnt.

Injury/illness

Cancer

Claim Amount
Over $1000
Breed

Bernese Mountain Dog

Age of Pet
1 - 8
Monthly Cost

$16 - $60, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible.

Non-routine exam fees, including at ER and Specialists, are covered. The pay-out amount is based on your actual vet bill.

Use your current veterinarian or any veterinarian in the US or Canada.

Payout Limits

Annual limits range from $2,500 to unlimited depending on your chosen plan.

No per condition limits.

No limits or exclusions for hereditary or chronic conditions.

Deductible

Annual deductible from $100 to $2,500.

Per condition deductibles from $100 to $2,500 also available.

Age Limits

Pet must be at least 6 weeks old to enroll. 

No upper age limits apply.

Waiting Period

Coverage goes into effect at 12:10am the day after activation. Accident claims are valid after a 5-day policy waiting period. A policy waiting period of 15 days applies for illness claims. 

Hip dysplasia – standard illness waiting period applies.

Cruciate, patella, and soft tissue disorders of the knee – six (6) month exclusionary period (waivable by Petplan if a healthy knee exam by your veterinarian during the policy period – call Petplan 24/7 for details).*

*Healthy knee exam must be done in the first 30 days after the inception of the policy in order for the 6 month cruciate exclusionary period to be waived.

Exclusions

Pre-existing conditions are not covered.  Curable pre-existing conditions may be coverable after an exclusionary period – call Petplan directly 24/7 to learn more.  Preventive care expenses are not covered.

Alternative therapies such as acupuncture, physical therapy, hydrotherapy, and holistic care are covered as standard in every plan.  No additional fees.

Non-routine exam fee coverage, including specialists, and non-routine dental coverage including periodontal disease, are covered as standard in the policy. 

Coverage is available for boarding kennel fees, advertising and reward costs for lost pets, vacation cancellation and death benefits. 

Petplan has over 40 years of global experience in offering care, support and value to pet parents with its comprehensive and completely customizable insurance plan. 

Petplan’s innovative approach to pet insurance has been recognized by Forbes, Financial Times, Bloomberg, Inc. magazine, Smart CEO, the Communicator Awards, Ernst & Young and many others. 

Petplan supports partner shelters, rescues and humane societies across the U.S. in addition to funding humane veterinary research into hereditary, congenital and other chronic conditions through the Petplan Fund.