Nationwide | Pet Insurance Review

This was about as easy and straight-forward as it gets. We had an unexpected ER pet visit that was quite costly. We submitted the claim and it was paid promptly. We are really pleased with Nationwide Pet Insurance. Happily, Olive Oyl has recovered well.

Thank you for having great phone support. Your reps are knowledgeable, patient, and courteous. The email notifications were also timely. The only thing confusing is you send emails saying your claim is complete with the amount of your reimbursement. Additionally, when you go to the website to view your account you see that your claim is complete. Since I had previously enrolled to receive my reimbursements via electronic deposit, I feared there was an error with my claim. However - what is omitted from the communication stream is that there are extra steps from your partnership with Chase Bank to complete your reimbursement. I wish the complete process of the claim reimbursement was revealed in the email I received to notify me that my claim had been completed.

Nationwide has an easy claim submission process. The claims are received and acted up timely. With notification on the website, as well as via email, as to the status. The EOBs are very self explainitory. And reimbursement is also a seem less process. The website if one of the easiest I use. It is very user friendly and easy to navigate. The information is readily available and you are not searching endlessly without finding the information you need.

Our aging kitty Emma Peel has had a few health issues this year--dental work and hyperthyroidism. We decided to treat both within a month of each other and she had a radioactive iodine treatment last week. She did great and I was happy and relieved to get the reimbursement within a week of filing. I wish human insurance were this easy and responsive.

Over many years, I have had pets with some very serious health problems and did not always have health insurance. Now that I do have it, I will always have it. I look at it like car insurance - you don't hope for an accident just because you are paying for it. I have pet insurance but hope we don't need to use it's full coverage. So far, I am very pleased with Nationwide Pet Insurance.