Nationwide | Pet Insurance Review

Claims are processed quickly and fairly. Everything is wonderful until its time to get reimbursed. The Chase system is horrible and almost makes me think its intentionally so. So I have signed up for direct deposit. In every other thing in my life whether its automatic deposit or automatic debit, thats all it takes and then its automatic, just like the name says. For Chase they send you an email where you have to "approve" every direct deposit individually. And if you dont respond in 10 days then the automatic deposit for that claim is cancelled. Supposedly they send you a check in the mail but I have never received one. And when I do respond to the email to approve each deposit it takes numerous steps, including answering the security questions each time and selecting the bank account to deposit the money into even though I have only submitted one back account. And when I called to see how to get the checks when I missed the 10 day deadline the representative was basically rude.

Extremely fast turn around with claims processing. Thank you!

Good customer service experience- very pleasant- very knowledgeable and helped us find another solution

Although this insurance is expensive, it pays what it says it will and promptly. i

We’ve only had the policy for a little over a month but we’ve already had a lot of vet visits with our new puppy and the claims process has been super easy! Claims are reviewed quickly and we receive refunds within a couple of days. Very happy with the service thus far.