Nationwide | Pet Insurance Review

Both Cassandra (original intake representative) and Amber (the representative who helped me today) were amazing! Amber quickly established a great experience by showing care for the reason I called, for my family (including our fur babies of course), and for me as a person. Amber went above and beyond in helping me transition my premium payments from payroll deductions to direct payment from me as I’m out on a leave of absence from work. She took time and explained everything, field questions, and ensure I was educated on next steps, what to expect, and how to transition back to payroll deductions once I return to work. I will always ask for her when I call Nationwide Pet Insurance in the future due to the above and beyond client experience. She made my day and accomplished my needs. A huge thank you to Amber!!

A caring and professional staff member. Thank You so much for the rapid turn around of the claims I have submitted. I am so very proud to call Nationwide Scarlett's insurance services. Thank You so very much!!

I couldn't be happier with the coverage my Dory has. She's a Labrador and is extremely active, which can lead to some mishaps. Having Nationwide coverage has provided us with the best coverage. Her maintenance drugs (heartworm and flea and tick treatments) are covered. Her yearly physicals and those occasional mishaps are covered. Dory tore her ACL and we have coverage, so I don't have to worry and can devote my time to my girl.

I just want to express my gratitude to Megan who went above and beyond in responding to my questions and following up with my concerns. You hear kindness and patience in her voice and in how she spoke with me. She was also very knowledgeable and assisted me on appropriate next steps. You’re a star, Megan!

If I could give this company less than 1 star I would. Had their Major Medical Plan for more than 2 years, after a "colleague" suggested that NW is the best pet insurance you can ever have. What a joke -the plan was supposed to cover our 3 pets. Every single time I sent a claim in it was not covered or needed some additional information which in the end resulted in no coverage. It's not insurance it's just junk. They will gladly take your money but don't expect much from them and you will not be disappointed.