Nationwide | Pet Insurance Review

I’ve had Nation Wide insurance for 6 years for my Labrador. I’ve never made a claim in the 6 years. She’s been healthy thank God. A few months ago she started itching and scratching. It got so bad that she was gnawing herself until she was bleeding. It took 2 weeks for a veterinarian appointment because it was during the peak of the COVID Pandemic. She was giving Apoquel and sent home. The Apoquel worked well but once it was gone after 30 days the scratching started right back again. I took her back to the veterinarian and was giving the same thing as before. Apoquel. After 30 days, it starts back up. I decided to get a new veterinarian. I didn’t like that they just gave her medicine but never tried to figure out what was causing her discomfort. The new veterinarian did multiple tests and even scheduled an appointment with a dermatologist. They gave her Apoquel again but this time they gave her a few other medications. She has been so much better now. The hair is starting to grow back on the spots that she gnawed at. I’m very happy with the new veterinarian and filing a claim with Nation Wide was so easy and fast.

As a pet insurance customer for 25 years, Nationwide's Whole Pet with Wellness is the most robust policy we've found, and our vet says Nationwide pays more than other pet insurance companies.

I am so grateful to Nationwide Pet Insurance for helping me care for my dog Lala. Lala is truly my best furry friend. During the COVID-19 crisis, Lala has had a mysterious illness and required care including hospitalization, many vet visits and medications. Without Nationwide Pet Insurance, I would have had to worry about giving her care based on the prices, not just on what care she requires. Thanks to Nationwide Pet Insurance, I have peace of mind knowing that when Lala needs care, we can afford to get it. I appreciate the Vet 24/7 Help Line, they help me decide when its time to go to the vet or get another opinion. We hope Lala is beginning to recover, but if she needs more care, I am sure Nationwide will be there to support us.

Most things have been covered and the beginning stages of the claim process is pretty easy (would love for the system to save past info like my vet). It is the processing part that could use some improvement. Communication is key and it seems like there is no communication after the claim is submitted. I would love an email that gave me the step by step update (ie. Claim received, claim processing, NIGO and need more info/approved with X as payment). Also, I hate how if I’m missing something or the supporting docs aren’t visible then it is just closed and I have to do a completely new claim. There should be a NIGO process where a reach out via phone or email happens to see if I can provide the info before closing. Really not an effortless experience in my eyes.

Every claim I have filed has been a simple, quick, and reliable process. The coverage is clear and thorough.