Nationwide | Pet Insurance Review

I adopted a new dog in September of 2021. He was up to date on all his shots so I didn’t have to take him to the vet until June of 2022. The vet did some tests which resulted in him needing an ultrasound. I submitted the claim and it was denied since they needed additional medical history. All I have is his adoption paperwork along with the vet checkup that was done at the shelter. I sent that information and all I got was an automated email saying they received my email. Looking online the the claim still shows as closed. It doesn’t reflect that I sent in the additional paperwork that I had. I called Nationwide and was told that they did receive the paperwork and it’s being reviewed and could be 30-60 days before there is a decision. It would be nice if there was at least a note on the claim stating that it is being reviewed. As of now I have no idea what is going on. Depending on how this claim goes I may just cancel my policy and go with Trupanion again. I had them with my 2 previous dogs and they were quick and efficient. Hoping this doesn’t turn out to be a bad experience.

Jennifer was very helpful all the way in the process of resetting password to file a claim. Great job!!

I had a question about a payback that Jennifer was so patient answering. We finally figured out every little detail and I then knew what additional information I needed to provide. She was great!!!!!!!!!!!!

Coral was SUPER helpful! I was given answers to all my questions and she was amazing and patient while I tried to figure out why NONE of my claims went thru. It seems like it was a problem with the portal cutting off part of my images. Oh well! Now I know and can address! Thanks again girl! You are so great!

I had some questions about a claim and called the customer support line. I was speaking with an actual person in just a few minutes. The representative was very friendly and made sure that all of my questions were answered thoroughly and accurately. She was able to email me all the information needed to process my claim while on the phone with me. She stayed on the phone with me for almost 45 minutes and made sure that I understood and received everything via email before getting off the phone. I am highly satisfied with the customer service, and I will not hesitate to call again!