Nationwide | Pet Insurance Review

If I could give Zero stars I would. This company seems to go ABOVE and beyond to DENY any claims they can. They have been awful to my mom and have tried to tie different vet visits together to claim they all had to do with a pre-existing condition, which by the medical notes from the vet herself and basic logic, had nothing to do with it. They will go above and beyond to deny your claim, but give you the run around when you want to file an appeal, which honestly, they are going to end up denying anyways and waste your time and money. Buyers beware, do not purchase pet insurance from Nationwide, it's a waste of money and time. I would be ashamed to be a part of this organization, and I can only imagine what getting other types of insurance through them is like... terrifying.

I would like to commend your customer care phone representative, " Carl". He was extremely efficient,and also very patient about my concerns. I called because I had to update payment information,as my bank debit card had been lost. I was worried that my monthly premiums would be denied for the account as payable to Nationwide. However, Carl was able to supply all my previous information,and then record the updated data. He was very knowledgeable and supportive. I thank him. I hope his superiors will note my appreciation and share with him. Thank you! Marguerite Karner 8- 1- 22.

I have my 5 cats under Nationwide since October 2021. I recently tried to used it bc my cat was diagnosed w ringworm. I noticed he was not on my Nationwide pet account, so I called & they let me know his policy was cancelled. I was confused bc when I signed up my cats, this specific cat's policy was duplicated & they let me know they would cancel the duplicated policy (leaving one policy active). I assumed everything was correct & activated. I did not need to use his policy until his ringworm diagnosis. So when I was on the call w Nationwide & they were telling me both his policies were cancelled, I was confused. I was told they could reinstate him, but I would need to pay the premiums I had not paid (10 months worth) bc his policy was cancelled. My second option was to create a whole new policy for him and only pay the first month and the installment fee (i think it's called), which would be A LOT cheaper. However, bc he was diagnosed with ringworm, that would count as a pre-existing health condition if we were to create a new policy for him, which would not be covered. I was upset at the fact that they did not clearly communicate the fact that both his policies were cancelled 10 months ago - their answer on the phone was "we called you in December 2021 & you did not answer so we left a voicemail". One S I N G L E voicemail, I went back to my voicemails and noticed it was buried in the many spam voicemails I receive. In the voicemail, it was mentioned that one of THEIR representatives did in fact mess up and cancelled both policies. I would have liked if they tried to call at least a second time, since it was THEIR mistake both policies were cancelled. When I was reinstating him, they mentioned that I would have to pay about $250 in premiums. I called the next day to make a payment and a representative told me it was going to be $500 something... I was shocked & did not understand where that amount came from. I asked to speak to a supervisor & while the representative placed me on hold to get their supervisor, she said, "sorry I miscalculated, it's actually $250". I no longer wanted to speak to that representative as I felt she was providing me w incorrect amounts. When the supervisor answered, she confirmed it was $250 and then mentioned that I was not being given the bundle discount for my cat so she added that... the $250 payment was made and I thought I was done with this mess & the policy was reinstated. THEN, the next day, I noticed I had TWO charges from Nationwide in the amounts of $250 and $237. I did not understand why I was being charged twice, so there I go again to customer service. When I called, they let me know they had charged me the incorrect amount ($250) & had charged me the correct amount instead ($237). Like what????? This was HIGHLY unprofessional in my opinion bc they DID NOT notify me in any way that they would be charging my card again, nor did they communicate what the charge was for, or that they had made another mistake in calculating the reinstatement fee. They let me know they could not do anything about the pending double charge & that I should contact my bank account. It was a complete disaster bc I have automatic bills that were to be paid with the amount that Nationwide charged. I am very disappointed in their lack of communication and lack of training for representatives.

I can’t say enough good things! I love knowing h th at my pets are protected as well as we are

Nationwide will find any reason to deny your claim and state your dog has a pre-existing condition. They denied my claim for a puppy I just adopted stating it was a pre-existing condition. I just got the dog! It's impossible.