Nationwide | Pet Insurance Review

I rescued our dog back in February and purchased major medical pet insurance at the recommendation of friends. Very thankful we did, as our rescue has had quite a few challenges. I have 8 claims in, totaling approx $5k, going back to March. Only 3 of the claims have been "closed", with the largest of them being mostly denied due to how they categorized it (in direct contradiction of the vet). To even get these 3 reviewed, I have had to call 7-10 times and many of those times was told I needed to provide additional information - all sent to different email addresses - none of which was asked of me until I called to ask on the status. I did receive those same requests via mail 7-10 days after I called. And, of course, these all delay the review process. That said, the representatives are very friendly, the process is continuing to move forward and, at the end of the day it's an insurance company so the "hoops" are sadly not a surprise. Depending on the outcome of the remaining claims, will determine if I will keep Nationwide as our Pet Insurance provider and/or recommend to others.

Aldo was a rescue from PR. I adopted him at 6 months. Previously, he had been to the Vet by the Rescue for skin issues. Now he has a pre-existing condition for which no payments can be made.

The Nationwide representative who took my call was great!!! She was very positive, friendly, and very informative. I'm always nervous when calling customer service for any insurance company but she made my experience very pleasant. I enjoyed our call and she was very helpful in answering all my questions. She was also a very great listener. I usually don't complete reviews but i wanted to make sure that she was recognized for her great service.

Our Tootsie is turning 15 tomorrow and still acts like a puppy! We have had VPI since she was a puppy and they have always been on top of things. Their staff is very knowledgeable and a pleasure to deal with.

This insurance provides ease of mind and allows me to revise my dog with the care he deserves without worry about the cost. I have referred 3 people and they have all signed their pets up. Thank you Nationwide.