3
out of 5
POSTED: | BY: edie elliott
easy submission of claims
I am please with the submission of claims and receiving payments. However, both of the coverages are getting too expensiv for me to carry on my own. I asked if i could speak to someone about approximately how much it would cost to have just major medical; i was advised 1. that i had to wait until later in the year closer to the re-enrollment of my dog 2.they could not give me how much it would cost, because by the time my coverage renews, the cost may be different. 3.I was told i would need a new policy. so, my response is I have had this policy since Stryker was a puppy; a NEW POLICY??? REALLY??? I have paid every month for coverage with NO LAPSES. i should NOT need a NEW POLICY, simply a change to the existing policy. 2. I should have been able to at least discuss my OPTIONS with someone in that department, even if i could NOT change it yet. I truly did feel as though i was given the "run-around" and do not particularly care for that; as i have been a good "customer". Other than that, i have no qualms about any claim submission or reimbursement I have received.