Nationwide | Pet Insurance Review

Every time I have called I have always gotten someone who is understanding and helpful. My claims are always processed in a timely manner. I like how there isn't a time limit on me sending in the claim. Now that there is an app to use to send in claims it is even better.

I understand that to be as thorough as possible with fulfilling a claim this takes time but this was the longest it has taken for me to receive a decision on a claim.

Good coverage For your pets have been very pleased over the years with them

My claims are being processed as expected. Unfortunately, pet insurance is like people insurance, and I just don't understand why 30 days is the "standard" for processing a claim. They're not all complicated. Other than that, no complaints.

Staff is always friendly and helpful and response time is good. Only complaint is the benefit schedule is difficult to keep up with and certain items that aren't covered are confusing. We have had pet insurance for several years now and we made one claim in our first year. Back then it seemed like you basically took off the deductible and anything that wasn't regular vet care like shots was completely covered. We just recently made another claim and lots of little itemized things weren't covered because of the new benefits schedule. We understand costs go up but we have always paid increasing monthly amounts because we like the protection and understand our dogs are getting older, but if the benefits schedule keeps changing in this way we will have to consider other insurance options. We basically have the coverage in case something major comes up so we don't have to worry about making a difficult financial decision and can give our pets whatever the recommended care is, but if we don't have confidence in those things being covered it may not be worth the monthly expense.