Nationwide | Pet Insurance Review

Your service is quite helpful, however multiple products are on the market and competing on price and features for account service. Online secure claims submission, e-signature, claims tracking, and document uploads are all common tools of your competition. I would say I'm satisfied with your insurance, however the process of accessing it is not competitive with your peers. Printing, hand signing, scanning and emailing documents and attachments is a poor process for 2018. As is waiting multiple weeks without status tracking etc. I imagine many of your claims are routine, however major reimbursements take what seems the same path as minor ones. If I'm waiting for $60 or $1000 reimbursement I'm still in the dark for weeks, while I've fronted you the money at no interest, for families where this is a financial hardship... Your service needs to modernize and prioritize in a way that is transparent to your clients.

Yes basically I am satisfied. I have had Pet Insurance for 11 plus yrs now. I wish we could get re-emburst more than one time a year for Flea and Tick medicine but that’s I suppose a minor detail We pay quite a bit in each year and I don’t use and haven’t fortunately had to use it except for regular check ups. I do takes good care of my babies which it is has it should be.

The process to submit my pet's claim is very simple. Scan and upload invoices and the pre-filled claim form. I get alot out of my monthly payment. Just had a vet visit of close to $1000 and I was reimbursed almost $700.

The process to submit my pet's claim is very simple. Scan and upload invoices and the pre-filled claim form. I get alot out of my monthly payment. Just had a vet visit of close to $1000 and I was reimbursed almost $700.

Great service. Very pleased.