5
out of 5
POSTED: | BY: Matthew
Well worth the premium - the customer service and refund process are top notch!
Having insurance coverage for our pet is a no brainer for us. We have the Whole Pet plan, which combines the medical and wellness plans, so it covers everything outside of any preconditions noted. Thankfully our pet has only had to have one serious procedure, but whether it was that procedure or routine check-ups, dental cleanings, and medications, it has been covered. We use the VitusVet app that allows for easy claim submittal on your phone and we receive our refunds directly to our bank account in 2 weeks on average. We've had this coverage for 3 years now and haven't been disappointed and are thankful we have it every time we go to the vet.