Nationwide | Pet Insurance Review

Despite the fact that we have a senior dog with a laundry list of pre-existing conditions, this plan has paid for itself and more. I can submit claims straight from my phone, which is huge. The hardest part is having to call my vet a couple of days after the visit to get the medical notes and it does usually take about 30 days to get the reimbursement, but so far I haven't had to argue about anything I've submitted. The only thing easier would be if Nationwide worked directly with my vet, but for the price I'm happy with the peace of mind it has provided us since we worry far less about how much the trips to the vet will cost.

We bought insurance for Rudy when he was 7 years old. He is now 14 1/2! We love nationwide! The claims service is so easy! Rudy is happy, he plays hard and most of all jumps off the couch everytime the door opens to greet us! He has had treatment for bladder cancer and just started a second round of chemo. Thank you for helping make his treatment possible! We tell everyone we know who has a pet about Nationwide, we would not be without it!

I have appreciated Nationwide Pet Insurance. My golden has a few health issues and this pet insurance has been very helpful. I would highly recommend this Pet Insurance Policy.

We have been very blessed that we have invested in Nationwide. Our pup is able to heal because they were able to help us pay for the cost!

Overall customer service was very slow at best and rude and unhelpful at worst. Every claim submission required multiple phone calls and none ever moved forward. The requirements for claims submissions are completely unclear in the first place, even something as simple as getting a veterinary letter stating that the dog should be on heart guard and frontline and submitting a claim for the purchase. Our dog's medical history review took over 4 months to get back, at which time you find out the excluded conditions and what you have been actually paying for during the past 4 months. While some excluded conditions were expected, others made no sense. e.g., our dog vomited once after being put on several medications post-surgery, which was mentioned in his medical records. This resulted in an exclusion for any future gastro-intestinal related problems, which any dog owner would know basically includes everything. We were told to submit records showing that gastroenteritis was resolved and that this exclusion MIGHT be removed. The dog was further excluded for any atopic or allergic dermatitis due to a skin rash of unknown origin that was actually determined not to be an atopic dermatitis by our vet but did result in a bacterial skin infection. This would basically exclude our dog from being treated for any future skin problems given the difficulty of pinning down the origins of rashes. I don't believe we ever once had a claim or any paperwork successfully processed and resolved, which inspires no confidence in any potential future coverage or reimbursement. Since we didn't feel like paying premiums for another 4+ months just for the privilege of finding out what is covered and what isn't, we canceled the plan and absorbed the sunken cost of having ever signed up for Nationwide Pet Insurance in the first place.