4
out of 5
POSTED: | BY: Natasha
Claims could be processed faster
I accidently hit my dog which required a trip to our normal vet and the emergency vet. My total for those visits was significant and I submitted my claim the following day. As I'm planning a trip abroad in a few weeks, I called several times to see if my claim could be pushed forward, and was told each time "claims can take up to 30 days to process". For a reimbursement policy, this does not meet expectations; if a claim is emailed it should be able to go through a few filters and be auto-paid. This time frame should be reviewed as this may be high in the industry. Other pet insurance carriers provide direct billing by providers removing the reimbursement component; if this isn't possible, reimbursement should happen within 7 days of claim receipt.