5
out of 5
POSTED: | BY: Jackie
Customer Service is Exceptional
I've had this pet insurance for more than 10 years (on multiple dogs). It's very easy to submit a claim, get reimbursed in a prompt manner, and every time I've called to ask questions or ask for help, the representatives are friendly, compassionate and helpful. Good customer service is hard to come by, and they go the extra mile. When I had to euthanize my most recent pet, they even reminded me to submit a claim for the euthanization AND they prorated my unused policy premium back to me. I cannot recommend them highly enough.