Nationwide | Pet Insurance Review

Annie is doing okay. She still has the histiocytoma and we are hoping it will go away by itself. It is growing and may have to be surgically removed. We are thankful for your concern of our precious pet.

This insurance has been terrific and I love being able to submit claims from my phone!

Although I'm glad for pet insurance, I wasn't happy with the increase. The new upcoming year is more expensive even though Nationwide didn't really pay out that much on my dog. I'm also tired of being nickeled and dimed - please just roll up the sales tax and waste disposal into the reimbursement. Then my dog had a reaction to a vaccine so the vet's office gave her a shot of cerenia (she threw up as we were checking out). Nationwide wouldn't cover it because it had no diagnosis (it was a well visit). Embrace would have made the outreach to my vet's office and obtained a diagnosis. There's the difference in customer service.

I have the insurance for my 3 dogs and 2 cats through my employer. The multi-pet discount makes it more affordable. My main complaints are the "ease" of submitting claims. Since I often take more than one pet at a time, often the claims are not processed correctly requiring a call to customer service. Customer service is always very helpful, and the issue is usually resolved right away. I just wish it were easier submit the claims through the website instead of emailing or using the Vitus Pet app. It would be nice if I could submit a receipt once, and indicate that the receipt applies to multiple pets, instead of submitting the same receipt multiple times. Payments through Chase have been very quick recently. That has been very helpful rather than having to wait almost a full month to get the payment.

Excellent coverage choices, great customer service, easy to utilize to provide best care for my best buddy and my cats.