3
out of 5
POSTED: | BY: Martin Jacobson
Reimbursement aspect of policy needs to be communicated better
Nationwide needs to better communicate the fact that this policy does not function in a manner similar to human health insurance. The claims were needlessly delayed in processing because of an unawareness on my part that this is a policy that essentially works in a manner that is "we don't pay until you pay." Claims are still processing for care that was provided back in August.