Nationwide | Pet Insurance Review

Very helpful

I was surprised after the application process was completed to learn that I would need to obtain and submit 12 months of veterinary records for my pet to complete the underwriting process. While this is fine, this requirement should have been clearly communicated on the front end of the process. The perception is that the company wants to get potential customers started with a "simple" process only to disclose requirements once they have started the process. This does not leave a perception of 'honesty' with the customer and leaves one wondering what the experience might be if one engages with Nationwide for Pet Insurance.

My experience was fine with Nationwide Pet UNTIL the 2020 covid pandemic in which they used the excuse of covid expenses for 2 years to raiserates more than usual, a recent major hurricane in Oct of 2024 caused them to cancel my pet insurance only to reinstate me for a $100 exta a month and my dog aging and needing a special diet and meds for his hips caused them to review my claim and make changes to my policy while making an excuse. From talking to other Nationwide Pet Policy owners once my policy is changed they will no longer cover "Preexisting " conditions with the new policy even though he has been insured with them since he was 3 months old! Nationwide is the largest Pet insurer that so far in 2025 has made 3.2 billion dollars from what I have looked up. They are making a profit! Many new clients are enrolling their pets and they are now paying fewer claims. More than likely due to the fact they are not honoring their policy and canceling their "Head to Tail Premium Wellness Plan". So I can now more than likely expect my premium to go up from $225 dollars a month to $500 dollars a month for my 8 year old dog due to a technicalitie they claim they didn't notice. With of course a preexisting clause so the will no longer have to continue to pay for his special diet and medications. This of course will force myself as well as many others off their plan. The companies excuse is rising vet costs. No kidding that's why people are getting Pet Insurance. It's not cheap to be a pet owner with or without pet insurance. Owning a pet now is a luxury.

I had already applied, been approved, and received my policy packet, then, less than 2 weeks later, you informed me that you had made changes, and that my policy was no longer in effect. I had to reapply, only to get the same exact coverage at $10.00 per month more. If this happens again, I will be looking for other coverage.

Ben was friendly, professional and answered all my questions and concerns. He was knowledgeable and helpful and the process was so fast and easy.