Nationwide | Pet Insurance Review

Was easy and painless to submit claim. The claim was paid quickly. I've had insurance since I got my dogs at 8 weeks and have been very lucky that I haven't needed to use it but when I did it has been great!!

We like the way we are able to submit claims on the website. The speed of processing the claim is so much faster now than before. We love knowing that Coco has coverage with a company who truly cares about the little 4 legged child in our lives. We have total peace of mind that if anything should happen to our little baby, we are able to care for her the way she deserves. She is very special and the email you sent Coco was much appreciated and shows how special Nationwide Pet insurance truly is. Thank you, Coco Simmons and Mom and Dad too, they did help be type this you know.

So far so good. I will love to hear that bailey will be coverage for gastrointestinal issues

Very happy with service

I was super excited to see that Nationwide offers wellness and reimburses 90% of covered expenses. The monthly rate is reasonable and the deductible is reasonable as well. However, it is advertised that medical records are not needed to submit claims. Upon submitting my first claim, I got a notification that medical records were needed. Then when I sent them in I got a notification that they were only partial. The entire, complete record had been sent in. Emailing customer service was a nightmare. All they would tell me was that the claim was denied due to incomplete medical records. They could not tell me what was still needed. After months of frustrating emails, I finally called and talked to someone. They fixed my issue immediately and from then on I have had no problems. Submitting claims is super easy through the vitus vet app on my phone. Reimbursements can be automatically sent to my bank account which is very convenient. I'll be honest, I was ready to cancel my insurance and ask for my money back until I talked to customer service on the phone. Now I'm glad i didn't, as I have been reimbursed for every claim I have filed so far.