4
out of 5
POSTED: | BY: Tara
Customer Service rep on the phone was outstanding
For my initial phone call, my customer service rep was exceptional. She was curtious, professional and knowledgeable. My dog had just died unexpectedly and it was heartbreaking for us and she was extremely empathetic. She deserves a 10.
The email I just got however, was like getting punched in the stomach. You really should check your claims before sending out a "hope your dog is feeling better" email like I just got. It was definitely like pouring salt in an open wound as we are all still reeling after Max's death.