Nationwide | Pet Insurance Review

Nationwide Pet Insurance is by far the worst insurance company I have ever dealt with. I pay nearly $200 every month to insure my dogs, but when it comes time for them to pay a claim, they do everything possible to avoid it. Based on my experience, this feels like a scam. They are quick to take customers’ money but make the claims process extremely difficult when it is time to pay. I submitted my claim on May 11, and more than a month later I still have not received any reimbursement. Instead of processing my claim, they continue to delay, create excuses, and provide conflicting information. One of the most frustrating parts is that Nationwide keeps falsely claiming that I have another active pet insurance policy. This is completely untrue. My previous insurance was canceled a long time ago, and I have explained this to them multiple times. Despite that, they continue using this false information to delay my claim and avoid paying what they owe. Customer service has been terrible. Every time I contact them, I get a different answer. Nobody takes responsibility, nobody follows up, and nobody seems interested in actually helping customers. I have wasted countless hours trying to correct their mistakes and get a simple claim processed. I have paid my premiums on time every month and provided every document they requested. Nationwide has failed to do its part. It feels like they are happy to collect customers’ money but unwilling to honor the coverage they promise when a pet actually needs care. After months of delays, excuses, and false statements, this experience honestly feels like a scam. I paid for coverage, submitted my claim on May 11, and still have not received reimbursement. This has been one of the most frustrating and disappointing insurance experiences I have ever had. I would never recommend Nationwide Pet Insurance to anyone. Save your money and stay away from this company.

Frustrated. There was a problem with my payment. I called to get reinstated. The 1st agent I spoke with was very confused and gave mixed communication so my plan wound up never being reinstated. I called again today because i saw it was still cancelled. they said it was never pushed through. there was a still a missing payment even though the 1st agent said i was good. I told the agent today that I wanted to use a different card for today's payment and she said ok then she processed using the old card. Agents don't listen.

This is the worst pet insurance company ever! We've been a loyal customer for years. Today, 6/23/26, my annual premium was AGAIN increased as follows without any explanation of why (the excuse "upon renewal" is completely bogus): June 2024: $78.38 July 2025: $98.46 July 2026: $115.66 For what?? We did not change our coverage. We don't file claims except for the required yearly vaccines. We do NOT appreciate these increase without an explanation, and "annual renewal" increase is unacceptable. As a result we have cancelled this insurance and will find another. I have showed my family and friends this unacceptable constant increase with no explanation and told them to find pet insurance elsewhere. They are going to do just that. Nationwide should be ashamed of themselves for constantly increasing premimums with NO explanation

Superior customer service!

Excellent customer service. Knowledgeable and willing to help w policy questions. Really appreciate the extra effort and kindness of service rep. Thank you