MetLife | Pet Insurance Review

I normally don’t leave reviews, but I have been so pleased that I am. It is super easy to file a claim, and you are reimbursed quickly. Even when my dog had an emergency overnight, it was no hassle.

Always quick to answer any questions and rapid reimbursements.

Submitting a claim in the Mypets portal is an easy process. Metlife's review of a claim is usually completed within a short time, and reimbursements are issued in a timely manner. Thank you!

The website is a nightmare. If you upload claims, they get lost. Customer service is abysmal. I am constantly having to call to straighten out my claims. I have two dogs, they always go to vet together, and so I have to send all pages of claim forms for each dog, that’s Ok, but they constantly screw it up. I finally spoke with a claims manager about the mess. It says it will take 5 days to review claims, it’s more like 20-25. Problem is once you are with a company you can’t change because of pre existing conditions.

I still never got answers on whether my issue was resolved!