MetLife | Pet Insurance Review

efficient website design for submission of claims, and quick resolution process leads to reliability in the relationship

You guys are the best! Claim service is fast and efficient. I received payment in a matter of days. Thank each of you for your awesome customer service.

So easy to use once you get the hang of it

Very easy to use app and many options for payment.

A recent claim has been very frustrating. SOAP notes were requested for a recent visit - understandable even though I'd never had to provide them before, so it was a hassle to track them down. However, SOAP notes from a previous claim which had already been completed we're also requested and REQUIRED for this new claim. If you know you'll need them potentially in the future why wouldn't you request them when the claim is submitted? Providing people only 9 days to locate those and upload them is very challenging. This has been frustrating to say the least and does not give me confidence that you have me or my pets best interests in mind and you'd rather save money than provide coverage that I've paid for.