MetLife | Pet Insurance Review

Recently, the service has really declined. I had to submit a couple of claims for my dogs this summer, and each time, the information was entered incorrectly by your staff. The claim was entered under the wrong dog, twice. A procedure was entered incorrectly. And trying to get it corrected is a real ordeal. I'm still in the process. I was told my claim was "escalated" for review, but that was weeks ago. Very disappointing.

That’s my first dog and first pet insurance. I did a lot of research and chose MetLife medical plus wellness. My experience has been positive. They have been pretty quick in processing and paying my claims, maybe with one reasonable exception. No big challenges though. They have been reliable for the last one year, which is what is important to me and I plan to continue using them.

Rapidly reimbursed me for claim

Friendly customer service, and great assistance when I needed it. Easy forms to fill out, and I mail my claims as I am too old to figure out how to do it online.

i HAVE BEEN VERY PLEASED WITH THE PROMPTNESS AND RESPONSE TO MY DOG'S CLAIMS. i WOULD RECOMMEND METLIFE TO ANY DOG OWNER.