MetLife | Pet Insurance Review

4.6

out of 5

Number of reviews 5,696

2022, 2023, 2024 and 2025 Winner of Pet Insurance of the Year Reimbursement for up to 90% of vet costs Coverage for pets of any age and breed, and no lifetime or per incident limits Get a quote in 2 minutes or less
1

out of 5

POSTED: | BY: Meghan McCarty

Absolutely terrible service

Absolutely terrible service! Do not expect to get reimbursed promptly. It takes well over 30 days to get reimbursed. You’ll often be asked for more information that IS attached to your claim yet they’ll say it’s missing. They’ll also close your claim automatically without notice or without any follow up as to what’s missing. It’s a constant back and forth with them. Just yesterday I spoke to someone on the phone who clearly articulated what my claim is missing. I submitted the information. Now today I received yet another email saying I’m still missing information. This whole process is beyond frustrating.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Chuck Moore

Don't buy Metlife pet insurance …

Until 6 months ago I was happy with Metlife but now I am receiving the same runaround as everyone else. I am repeatedly told to resubmit the same documents, the phone staff say that they have everything and that they are "making a note" for the claim reviewers, then 3 days later another 4 am email telling me to submit paperwork. Their latest game is requiring proof of previous insurance, even for brand new conditions and illnesses. If a health insurance company for people tried this they would be fine and shut down. The middle of the night emails are making me think that claims processing has been outsourced to overseas contractors. I would avoid Metlife at all costs!
Read more on Trustpilot
5

out of 5

VETERINARIAN: Carlsbad Animal Hospital

POSTED: | BY: Diane Mason

Amazing Service

Amazingly quick turnaround time on claims. Easy to talk to claims reps. Best pet insurance company I have ever dealt with.
1

out of 5

POSTED: | BY: Bryan S.

Good luck getting a reimbursement in a reasonable amount of time, if at all.

I submitted a claim for a month before this review. It took them 10 days to ask for more info only after I called them. After another 10 days, I called again and they needed more paperwork. In both cases, I sent the paperwork the same day. I am now at 30 days without resolution and another phone call was a waste of time. The customer service people are friendly and helpful, as much as they can, but the online chat never works. I wish I had never left Nationwide, they paid promptly.
Read more on Trustpilot
1

out of 5

POSTED: | BY: A S

Everything i tried to file they call…

Everything i tried to file they call precondition. Not happy at all
Read more on Trustpilot
Please leave a review

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

MetLife Pet Insurance detail
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!
Provider website

Get a quote today

Leave a review