4
out of 5
POSTED: | BY: Barbara
Second Pet signup needs improvement
Overall, they offer a nice plan for a reasonable fee. Disappointed that they no longer offer 90% reimbursement —80% is their highest now. So my two
dogs’ plans COST the same, but one has 80% and the other 90%reimb. Also, no discount for second pet, also a consideration for folks who can get that deal with other companies.
Lastly, i was slightly annoyed that i could not ADD a second pet on line. I tired and tried and was sent an response that i would have to call … b gave me a number. but it was Fri of 4th of july weekend, so NOTHING for four days! ON LINE sign-up like my FIRST pet would have been easy—1,2,3. Instead i had to wait until offices opened after the July 4 holiday to call in and sign up over the phone.
My new pup’s appt was on the same day as insurance co. reopened. I would have to call and get a plan on the same day as appt. Phone cust service told me new plan would start the NEXT day (when in fact it started the day I called , but I had to wait until the contract was sent and open/ read the contract! to find that out). In the meantime, I had kept the vet appt but put off the vaccinations until I could ensure they would be covered. Two trips to the vet instead of one—and unnecessary so , since the customer service agent was wrong. Again, not deal breaking but annoying. A) had the service rep been more accurate, I would not have had to re schedule for coverage. and B) had i been able to sign up on line , four days before the appt, all stress and inconveniences would have been relieved.
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