Lemonade | Pet Insurance Review

I submitted a claim for my 6 month puppy and it took them over 2 months not 2 weeks like they state to get a rejection on my claim. They claimed my claim was pre existing….seriously my dog was 6 months old and had her first heat cycle which caused an irritating rash on her belly and they claimed it was pre existing and denied the $300 claim. I told them I wanted to appeal it and after 2 months after filing the appeal of Lemonade doing nothing they decided to close the claim. Now I was paying $92.59 a month for this insurance that claimed to pay claims in 2 weeks and they couldn’t pay a claim in 4 months. At $92.59/month for 12 months for 10 years the average life span for my dog, this insurance was going to cost me well over $11,1000 in my dogs lifetime. By Lemonade not doing their job and denying my claim it cost them $11,100 and saved me $11,100. I can put $92.59/month in a compound interest account and make more money than I was going to spend on Lemonade insurance. Not good business Lemonade. Denying a $300 claim cost you $11,100 in future revenue. Do the math.

I already have Lemonade for Renters Insurance, and when I was looking for pet insurance, I noticed that they had it. Picking a policy was super easy, and even needing to change it was super easy as well. The customer service is helpful and they helped make my policy the way I needed for my cat!

Fast and easy,got payment within 24 hours

Same as tittle

Dee handled my first case for for my 6 months old baby girl “Luna” an adopted shorty hair domestic cat. After my claim was filed, Dee dropped me a personal email to introduce herself and let me know she will be handling everything and will follow up with me if anything else is needed. She even ask me about Luna “my pet” and I shared pictures with her via email. She did not even come across as a claim specialist, her responses and replies I would describe as if she was a family member. I trust felt like I was part of a family and she genuinely cared. I’m assuming lemonade uses people who are pet friendly or have pets themselves, because not many people speak so kindly about pets or get too excited. But Dee definitely stood out and I hope she can help me with my future claims. Very happy with my overall experience. My claim was approved within 4 days and my payment was in my account on the 6 day. Very impressed I made the choice to go with these guys instead of CareCredit insurance.