Lemonade | Pet Insurance Review

We've been with Lemonade for a year and they've got great customer service and empathy -- even when it's an uncovered claim.

Lemonade pet insurance is so simple to use. Everything is done through the app and it is so quick and we received reimbursement right away. The only hang up is if your vet does not itemize everything. Then the process could take a while since they will call the vet. Other than that I would recommend. Also, price wise, it is great! I do like that they have additional coverage for those who want to include preventive care..etc.

I submitted my first claim for an office visit/shots just a couple weeks after I signed up. So easy and fast and had the money in my bank account quickly. Appreciate how well this went.

First, had to go through hoops to even file a claim. You cannot file on-line, only through the app. Then you have to answer a series of questions to an "automated person" and even submit to a "video" of you describing the events of the illness. I rescued a dog. Took him to the vet shortly after adopting him and he diagnosed with an ear infection and prescribed drops. I then purchased Lemonade a few weeks later. The first claim I submitted was over a year later for another ear infection. My claim was denied as they stated it was a "pre-existing" condition. An ear infection is an acute illness, not chronic. I will be filing a complaint with the Illinois Department of Insurance and then will cancel this policy. What good is it?

Lemonade is so worth it!! I actually decided on lemonade based on other reviews. My first dog was unfortunately a frequent flyer at the vet (pit with skin issues) and his insurance company was an absolute pain. My current dog had to be rushed to the emergency vet and then taken to her normal vet for more testing and care (wonky liver). Submitting the (lengthy) bills was an absolute breeze! You never want to have to use your insurance but lemonade made it so simple and easy. I was able to submit everything through the app and was reimbursed pretty quickly! The reps stayed in constant contact with me and gave me little updates throughout the claim process. Everyone at lemonade is super friendly! The rep that handled my claim, Julia, was so sweet and truly cared about how my dog was doing. I also love that if your claim does not get approved for some reason they will donate the money. Bottom line: lemonade is super easy to work with and I highly recommend it!