4
out of 5
POSTED: | BY: Erin
Easy service, wish it covered more
Lemonade is super easy to use, quick to sign up and submit claims, and the app is user friendly! Customer service is top notch!
4.8
out of 5
Number of reviews 834
Lemonade is a new kind of pet insurance company that uses artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning. They aim for zero paperwork and instant everything, and are obsessed with social good, delighting customers, and pets.
5
out of 5
POSTED: | BY: Ziad
BEST Customer service Ever
Best customer service ever , they really care . very professional and understanding , easy to file a claim and understand what is covered and not , quick to respond to claims and questions . highly recommend this service to new pet owners . you can call and actually speak to them live .
5
out of 5
POSTED: | BY: Sheri
They are great!!!
Overall, I have had a great experience with Lemonade.
5
out of 5
POSTED: | BY: Selene
Fast, easy, & reliable
I love this insurance. Super competitive price and easy claim process. I was reimbursed within 48 hours and was able to do everything through the app. I would deff recommend!
5
out of 5
POSTED: | BY: Jeanette
Best customer service encountered
The rep assigned to me had great communication skills and showed great concern for my Puppy. She explained to me my coverage over the phone and provided easy to understand breakdowns of what my claim covered. All reps I’ve encountered with Lemonade have had amazing attitudes and provided amazing customer service.
Monthly Cost
Policies start at $10/Month
Coverage
Accident and Illness coverage, with optional wellness package at reimbursement levels of 70%,
80%, or 90% after the deductible.
Payout Limits
Lemonade Pet Insurance benefits cap off between $5,000 and $100,000, depending on how users set up their policy.
Deductible
$100, $250 or $500 annually.
Age Limits
Pets must be at least 8 weeks old to enroll. Lemonade does not terminate coverage
for pets as they age.
Waiting Period
All Lemonade pet policies have a series of waiting periods:
-2 days for accidents
-14 days for illnesses
-6 months for cruciate ligament events
There is no waiting period for preventative coverage.
Exclusions
Exclusions follow the market standard, so they don’t cover pre-existing conditions; bilateral conditions, dental illness, microchipping; anal gland expression; spaying and neutering; something that happens because of breeding or pregnancy; prescription food; vitamins; and supplements; experimental treatments, or recurring conditions. They will be expanding some of these coverages soon.
Lemonade is a new kind of pet insurance company (they also have renters, homeowners, and term life insurance in the United States, and home policies in Germany, the Netherlands, and France). They use artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning, they aim for zero paperwork and instant everything.
They’re also a Certified B Corporation TM, and donate unused premiums to nonprofits (including several pet-centric causes) that users select when they sign up. They’re on the CNBC Disruptor list, and ranked at the top among competitors and in the app store. They’re obsessed with social good, delighting customers, and our pets.
They’re currently available in these states.
Check Lemonade pet insurance out on Instagram: instagram.com/lemonade_pet