Lemonade | Pet Insurance Review

4.9

out of 5

Number of reviews 771

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.5
  • 4.7
  • 4.9
  • Count
  • 25
  • 113
  • 771

Updated: November 13, 2023

Lemonade is a new kind of pet insurance company that uses artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning.  They aim for zero paperwork and instant everything, and are obsessed with social good, delighting customers, and pets.
5

out of 5

POSTED: | BY: Amanda Richardson

Very quick response time

I have Lemonade pet insurance for my dog and my cat. It is very affordable and they offer a few different policies. When submitting my claims the response time was very fast and customer service was a pleasure to work with.
5

out of 5

POSTED: | BY: Lexi Masterson

Easy and effective

I have been very impressed so far! Claims are EASY and quick. Each one has paid off. No comparison with price of other products. Definitely recommend!
5

out of 5

POSTED: | BY: Sumeet Seth

Responsive, Fair, Easy pet insurance

Excellent service Great value Mission driven
5

out of 5

POSTED: | BY: Rena Betancourt

Great Customer Service for Pet Insurance Claim

I had great customer service for the claim I submitted. Submitting the claim was quick and easy. Once the claim was review, I received a phone call and a follow up email with detailed information on what was covered according to my plan. Thank you!
5

out of 5

POSTED: | BY: Melissa Page

Amazing! Easy claims and my money was reimbursed very quickly!

Everything went very smoothly and quickly. Took my puppy in for her shots. Turned in my claim before I every left the Vets office. Very quick turn around on reimbursement.
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Monthly Cost

Policies start at $10/Month

Coverage

Accident and Illness coverage, with optional wellness package at reimbursement levels of 70%, 80%, or 90% after the deductible.

Payout Limits

Lemonade Pet Insurance benefits cap off between $5,000 and $100,000, depending on how users set up their policy.

Deductible

$100, $250 or $500 annually.

Age Limits

Pets must be at least 8 weeks old to enroll. Lemonade does not terminate coverage for pets as they age.

Waiting Period

All Lemonade pet policies have a series of waiting periods: -2 days for accidents -14 days for illnesses -6 months for cruciate ligament events There is no waiting period for preventative coverage.

Exclusions

Exclusions follow the market standard, so they don’t cover pre-existing conditions; bilateral conditions, dental illness, microchipping; anal gland expression; spaying and neutering; something that happens because of breeding or pregnancy; prescription food; vitamins; and supplements; experimental treatments, or recurring conditions. They will be expanding some of these coverages soon.
Lemonade Pet Insurance detail
Lemonade is a new kind of pet insurance company (they also have renters, homeowners, and term life insurance in the United States, and home policies in Germany, the Netherlands, and France). They use artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning, they aim for zero paperwork and instant everything. They’re also a Certified B Corporation TM, and donate unused premiums to nonprofits (including several pet-centric causes) that users select when they sign up. They’re on the CNBC Disruptor list, and ranked at the top among competitors and in the app store. They’re obsessed with social good, delighting customers, and our pets. They’re currently available in these states. Check Lemonade pet insurance out on Instagram: instagram.com/lemonade_pet
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