Healthy Paws | Pet Insurance Review

We purchased this plan just about 2 years ago when we first adopted our puppy. Last year we bought a second policy for another puppy we adopted. I am so glad we decided to protect our pups. Our young dog suddenly needed TPLO surgery. Healthy Paws has been a blessing between getting all the diagnostic tests (x-rays, etc) done to helping pay for the meds she needed while she waited for surgery. Most claims are processed and reimbursement mailed out within 1-2 days of filing the claim. While the surgery claim took longer and it took a couple of phone calls for me to understand fully what they needed, once we had all of this, the claim was processed quickly and every customer service rep I spoke with was very friendly and helpful.

Healthy Paws has covered everything they said they would for our pup who has had a long road for the last several years. Most recently, he had a life-saving emergency surgery that was covered within 5 days of me submitting the claim which was thousands of dollars. We are incredibly grateful to have had their insurance coverage for both of our dogs for years now.

Up until 2 years ago, I raved about this company. They were responsive and quick to pay all claims. Last year my policy went up almost 40% and this year, the same thing. In the past two years my policy has increased over 80% without one claim. While they say that your rates do not go up because of claims on your pet, they just go up based on the claims history for all the other pets they insure. Just like everything else, I'm paying for all the other pet's out there.

Generally seemed fine until I asked them to look over a quote and let me know what would and wouldn’t be covered. They refused. I emailed them 4 more times and got….nothing.

Our German Shepherd tore his CCL and needed surgery. Healthy Paws made it easy so we could focus on helping him recover. Just snap pictures of the doctor’s receipts and they do the rest. It’s nice to know they are there to cover you in times of need.