Healthy Paws | Pet Insurance Review

They raise rates at 30% a year!!!! Stay Away from Healthy Paws. Unfortunately they put profits in our view before pets, it is true! Each year for the last three years our premiums have skyrocketed although we have little to no claims. In fact it went up 30% this year, this is for a six year old dog with no health conditions that has been insured by healthy paws since he was four months old!!! In fact the letter of renewal came and indicated as if it was a badge of honor that they will never raise your rates more than 30% a year. Really? 30% a year, that means to you that every three years you can expect your premium to double. This should be extortion and we recommend going to another provider that won't rip you off this way. We have gotten six other pet owners from the dogpark to purchase healthy paws but no more, in fact one of them started out at $32.00 a month and in one year the new premium is $38.00. This is with no claims on a dog that just turned two. Healthy paws used to be the best, little adjustments each year now they are telling policy holders they will never go up by more than 30% a year. Really? So in three years they can have the policy go up almost 100% so they can make more money. Other pet insurance is better, with regard to increasing the rate like this. When this was originally healthy paws foundation (before it sold about five years ago) this was never an issue. So if you are paying $35.00 (if that is what they quote you, be aware that in three years that $35.00 can be $100!!!). In six years you now could be paying $200 a month, for pet insurance, what? Who can increase premiums 30% a year with no claims what the heck? We are looking for new insurance, last year we went from $35.00 to $47.00 and this year from $51.00 to now $69.00 a month! Yet they tell us they can't go up more than 30% a year, they did when they raised my rates!!! It is insane, so be wary that they will likely stick it to you as well. My suggestion avoid at all costs, if you have them get another plan as if your have a health crisis in your dog, know that other pet plans probably won't cover your dog. So get your dog in another plan so you can also save your hard earned money!!!! Raise rates almost 60% in two years and during covid where many people have less money is just terrible and to me it shows they don't care about our pets but their profits first!!!

This company is excellent. Quick to review the claim, quick to process, and quick to reimburse! All within one week. I highly recommend them!

Healthy Paws has truly been a lifesaver for us. My mastiff was diagnosed with Wobblers this past month and her medical bills are already above $3500. They have been great with communication even during Covid and I have received my approved claims ina timely manner. It's also really nice that they cover alternative treatments like acupuncture and hydrotherapy as surgery is not an option for her at this time. I've never had anything but good experiences with this company and we've used them for 6+ years. They definitely are not cheap but when you need them they are there and it is worth it everytime.

Healthy Paws has truly been a lifesaver for us. My mastiff was diagnosed with Wobblers this past month and her medical bills are already above $3500. They have been great with communication even during Covid and I have received my approved claims in a timely manner. It's also really nice that they cover alternative treatments like acupuncture and hydrotherapy as surgery is not an option for her at this time. I've never had anything but good experiences with this company and we've used them for 6+ years. They definitely are not cheap but when you need them they are there and it is worth it everytime.

I want to give 0 STARS! They do bad business and hope the customer is complacent and won't make any effort to make them do business better. I was a customer for 2.5 years and they increased their monthly premium 3 times already with no reason or explanation. My policy only covered accidents and started at $27/month then went to $40 within 1 year. Note: I hit my deductible one year only. Last month, they canceled my coverage within 3 days of them unable to retrieve their monthly payment. (A family member died and I lost track of finances). They sent 1 email telling me to fix it or they will cancel my policy. Within 2 days they canceled my policy, then still attempted to retrieve funds. Their customer care is severely lacking and missing the "care" part. No one at that company cares...

 Note: I had to email them 20-30 times to fight for that refund back! Then they only partially refunded me. Finally I opened a claim with my bank then they finally refunded.

I would NOT recommend. There are better plans out there for you and your beloved pet. Response to their comment below: They reimbursed me ONLY after my credit card company got involved. I got many emails that my policy was "CANCELLED" not "Suspended" :-( I don't know why they would lie about this.