5
out of 5
POSTED: | BY: Ken Patterson
Outstanding Coverage, Claim Processing and Customer Service
What outstanding service. My cat, Julius, has had skin problems since he chose me, several years ago. After exhausting all options, at his primary vet, I finally got him in front of a cat dermatologist. A week later his lab test results came in, and we have identified what ails him. He will soon be starting, what will likely be, a life-long regimen of allergy medicine that should help alleviate his symptoms.
I can tell you that Healthy Paws has been fantastic throughout this journey. Having pet insurance has really helped. When the specialist vet tells you the cost, to figure it all out, is over one thousand dollars... knowing I had coverage was such a relief. I find it much easier to move forward with what will best help Julius, rather than being hyper-focused on the bottom line of cost.
The claims process is extremely smooth. I scan my receipts and vet notes, for each appointment - and within a day or two my claim is completed and paid. Phenomenal. And for that I say THANK YOU. They allow me to focus on my cat's health.