5
out of 5
POSTED: | BY: Michael Dahl
Incredible Customer Service & Easy Claim
Okay so our dog Winnie has Fractured Coronoid Process in her joints (common in pure-breeds which she isn't). The procedure was ~$7k. We thought we were screwed. HealthyPaws Customer Service supported us the whole way. They provided Direct Pay so we only had to pay our deductible rather and got back to us in less than 2 days.
They don't cover everything which is a huge bummer. For example, they won't cover the $200 consultation fee to tell us that Winnie had FCP.