Healthy Paws | Pet Insurance Review

I have had my Black Labrador on Healthy Paws Pet Insurance since she was two years old. Though she was extremely healthy, I purchased the insurance because labs are active and have accidents. Five years went by until I needed to use the policy. My dog was diagnosed with Cushing’s Disease and the meds are rather expensive. Healthy Paws paid 80% of the cost of the blood tests and the medicine after I satisfied the $250 deductible. Then, this year, my dog tore ligaments in her calcaneal tendon. Since the repair and treatment would cost over $6,000, I called Healthy Paws and asked if I needed a pre-approval. The representative told me that a pre-approval was not necessary and all I had to do was submit the vet invoices. As with other claims, Healthy Paws paid 80% of the surgery and treatment costs. It is easy to submit the invoices—I scan mine and use the website, but one can take a picture of the invoice using the Healthy Paws app to submit a claim as well. I am very thankful that I signed up my lab for Healthy Paws when she was younger. I shopped for policies when I was looking several years ago and Healthy Paws provided the best coverage for the price that fit my needs.

I have had Healthy Paws Pet Insurance for many years covering several pets. My dog Ziggy recently had surgery to repair a knee ligament tear. I can't say enough about their coverage, efficiency, and caring. They are the best and I would recommend them highly to anyone seeking coverage for their pet. I have never had a problem of any kind with Healthy Paws

I have had my Black Labrador on Healthy Paws Pet Insurance since she was two years old. Though she was extremely healthy, I purchased the insurance because labs are active and have accidents. Five years went by until I needed to use the policy. My dog was diagnosed with Cushing’s Disease and the meds are rather expensive. Healthy Paws paid 80% of the cost of the blood tests and the medicine after I satisfied the $250 deductible. Then, this year, my dog tore ligaments in her calcaneal tendon. Since the repair and treatment would cost over $6,000, I called Healthy Paws and asked if I needed a pre-approval. The representative told me that a pre-approval was not necessary and all I had to do was submit the vet invoices. As with other claims, Healthy Paws paid 80% of the surgery and treatment costs. It is easy to submit the invoices—I scan mine and use the website, but one can take a picture of the invoice using the Healthy Paws app to submit a claim as well. I am very thankful that I signed up my lab for Healthy Paws when she was younger. I shopped for policies when I was looking several years ago and Healthy Paws provided the best coverage for the price that fit my needs.

Yes I am giving Healthy Paws a bad review. Several things: #1 probably my fault, I dropped my dogs to go to Nationwide for the dental. Then I found out that they would not accept one of my 2 dogs due to pancreatitis. So I added them back to Healthy Paws. The rate increased because I was insuring dogs at their current age. They did not honor the fact that they were gone for a matter of days. #2 They neglected to focus on the Vet invoice and just reimbursed for one dog. #3 For the past several years they keep holding me up by asking for vet records, one dog at a time. #4 Every time I submit glucosamine charges, it's always for Jackson. This time they got confused. The claims section states that they are waiting for more documents on Ami. They did not state what they needed. I submitted on 8/3. It's now 8/25 and I finally was able to reach them in their time zone. They stated Ami's name was missing on the Glucosamine receipt. IT IS NOT FOR AMI, JACKSON ONLY, AS ALWAYS. I have had Healthy Paws for 10 years now. They have gone down hill for the past several years. Oh, #5 all of a sudden my rate increased. I called and asked why. They answered that other dogs are using the insurance more. WHAT?? My pancreatitis dog has never used Healthy Paws for pancreatitis. My dogs go for wellness and dental which is not covered. They have used it for holistic and the emergency room for an extreme reaction to flea/tick shots. Pancreatitis dog is a rescue dog. We took her to the ER several times due to her, it looked like to us, freaking out. Healthy Paws gets their $228.10/mo on time through auto pay. I would expect the same on time reimbursement payment, which does not happen anymore.

I bought insurance for my new pup cause he is very rambunctious and full of energy. Even though I keep a close eye on him, I can't always watch him. Boy am I glad I did. I have already saved thousands in Vet bills in under a year! He swallowed a foreign object and had to have emergency surgery which would have been $3,000+ out of pocket. Healthy Paws covered 90% minus my deductible saving me thousands. Check arrived in about 10 days. Will continue to carry insurance and very happy with their service. Brian, Mount Dora FL