1
out of 5
POSTED: | BY: Hyunah Kim
I switched to Lemonade
I switched to Lemonade. The reason why - Without any claims filed for 3 years, my premium went up by 70%. Most of all, I experienced difficulties canceling the policy. As instructed, a written cancellation request was submitted but then it wasn't canceled. Instead, i received an email saying that I need to log into my online account to complete the cancel process. I logged in but then it says to submit a written request by email. God..I had to call the customer service and finally connected with them after a 10 minutes wait.
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