Healthy Paws | Pet Insurance Review

We have had Healthy Paws since 2018. We ABSOLUTELY LOVE HP's! We will never have any other insurance EVER! We took our Weimaraner puppy in for an X-ray for his front leg limp (puppies being puppies), and it showed his super enlarged heart in the X-ray. What ended up being a leg sprain, turned into much much worse and life-threatening. After a Cardiologist appt asap, Frank was dx with a rare congenital heart disease called, Tricuspid Valve Dysplasia, which dogs succumb usually by age 3 without intervention. We found out that Frank was a candidate for Open Heart Surgery at the only place in the World that performs TVD surgery, @ Colorado State University Veterinary Teaching Hospital. He had Open Heart Surgery on 7/31/19 at 17 months old, which included Cardiopulmonary Bypass by a Perfusionist from the human hospital. Frank will be 4 on 12/9/21. We chose the 90% coverage, not knowing of his heart issue and Healthy Paws Paid 90% of his surgery except for the exam costs. HIGHLY RECOMMEND! Super easy to submit claims and fast reimbursement. LOVE HP's!

My dog just got discharged from the animal hospital this Tuesday 08/31/21 and Healthy Paws denied all my insurance claims sighting a pre-existing condition.  He had ITP (6 years ago) and got IMHA a week ago.  Different disease as ITP destroys blood platelets and IMHA destroys Red Blood Cell.  It was not a pre-existing condition as my dog’s attending physicians said these are 2 completely different diseases.  Pre-existing if he had a relapse on ITP but the one he got is IMHA. This is not about money as i can spend twice the amount of money i am claiming. This is about integrity...

This company is excellent. Not just because they actually pay out on claims, but also they are efficient, thorough and very fast. We had the unfortunate experience of our dog coming down with some sort of virus and a also some kind of hard growth on her belly. She needed x-rays, ultrasound, bloodwork, stool tests, the whole gamut. Turned out it was just a Gastrointestinal infection and some fatty tissue build up which turned out to be harmless and she was OK after a few days with some medicine. You just don’t know any of this until after the visits, but those few visits to the emergency vet cost me over $2000 in the course of three visits over 8 days. I submitted a claim after each visit and it was promptly processed and reimbursed within a couple of days each time. I hope we don’t have to use our insurance very often, but it’s nice to know that if we do we have a reliable company now.

So my two-year-old cat had to be rushed to emergency vet/hospital four a urinary blockage that he had. Immediately after he received his care I received invoices and submitted them I was quickly received with a call asking how stash was and to ask me a couple other questions. This was a bill over $3800 so I was a little concerned with the phones and healthy paws helped escalate and deliver this claim process within 7 days. I definitely recommend using healthy paws as they were great efficient professional and empathetic.

The worst customer service I have ever experienced. Takes forever for anyone to answer a call. Sent in a claim and got the run around about the claim being processed and paid. I was told over and over that my vet never sent the necessary records which I found out was not the truth so I ask the vet to send them to me so I too forwandered them on. Then they needed additional information from my vet which I found out they received but the records were never sent to the review person's until I called. Now I am told I have to wait another 30 days while I continue to pay my premium not knowing if our claim will be paid or not. I have spent hours on the phone talking to so many different individuals with different stories being told to me. The stress and time spent is not worth it.