1
out of 5
POSTED: | BY: Nicole Olivarez
Takes forever and then they close it stating they have no records when they do.
I have 2 dogs on the policy the first claim was easy. The second one took forever over a month then they disapproved stating they needed medical records when I called and confirmed several times that they need nothing. They NEVER responded to email on the customer service tab. I had to wait on the phone for ever each time I called in.