Healthy Paws | Pet Insurance Review

Healthy Paws is the BEST! Our beloved Frenchie has had a range of issues and if she did not have this coverage, I would be broke! She had surgery last week and the claim has already been resolved. Healthy Paws responds to my claims so quickly and frequently sends my reimbursements within a week! Their team is also kind and responsive. I highly recommend! I have a new baby and have enrolled her too!

Healthy Paws is the BEST! Our Frenchie has been high maintenance and if it weren't for her wonderful coverage, I would be BROKE! The customer service is always awesome, they respond to claims and send reimbursement checks quickly (sometimes within a week) ! I highly recommend!!! I wish MY health insurance was as good! My new baby is now enrolled as well.

I was a new pet owner when I enrolled our beloved French Bulldog in Healthy Paws pet insurance. Over the past few years, she has experienced some health problems. If it had not been for Healthy Paws, I would be BROKE! Every claim is answered immediately and the payment is received sometimes within a week. She had a pricey (and scary) surgery last week and Healthy Paws has already responded to the claim and I anticipate reimbursement any day. In addition, the Healthy Paws team is always responsive, friendly and kind. I have a new baby (an Australian shepherd) and have enrolled her in Healthy Paws as well.

FOOTNOTE: Their response is below but I want others to learn from my mistake - ANY EXAM is NOT covered. Keep clear of Healthy Paws or pay dearly. "(E)xclusions are pre-existing conditions, preventative/routine care and the office visit fee (vet exam, emergency exam, recheck or consultation)." This is the worse policy for emergencies! Buyer beware! I had to take my dog to an ophthalmologist because the emergency rooms were too busy and she was able to work him in since his eye was bleeding. The exam was $499 which includes staining and of course diagnosing it. Healthy Paws reimburse me $60 because they said they do not cover emergency exams. I asked how does a veterinarian diagnose if they can't examine the animal and they had no answer for it it just simply isn't covered. So I canceled it. Shame on them for not covering emergency exams!

I have several pets with this company and experience nothing but headache, stress and frustration when trying to get claim processed. My vet provided written and computer printout of medical records that is required in order for first claim to be paid out. Everything he had I have submitted. Healthy paws came back and stated it is insufficient and they want sop notes. I have been back and forth with my vet and he stated that is how he writes his patients records, that is how he conduct his business and he has nothing else additional to give me. They refused to accept patients records from my vet in order to pay claim stating it is not detailed enough. I wish I stayed with my old insurance company. I would never recommend this company to pet owners.