Healthy Paws | Pet Insurance Review

We have had Healthy Paws Pet Insurance since our dog was just 8 weeks old. Aside from minor issues over the past 6½ years, she’s been incredibly healthy — until two weeks ago. I noticed a bright pink dot in the center of one of her rear teeth. A quick check suggested it could be a cracked tooth with visible pulp and possible abscess. Our family vet confirmed it was very likely an abscessed, cracked tooth with exposed pulp. We were able to get in with a canine dental specialist within 48 hours. The treatment required a triple root canal. We put down a $4,900 deposit the morning of the procedure and ultimately paid $5,200 out-of-pocket that day. It was stressful — both medically and financially — but everything went smoothly, and we brought our girl home that evening. I submitted the claim to Healthy Paws the next day. While I’ll be honest that my experience with phone customer service was not particularly helpful (I spoke to two representatives who referred me back to my policy for clarification), the email communication and claims process were excellent. Within 24 hours, I received an email requesting our primary vet’s information and health records, which were handled directly between Healthy Paws and our veterinarian. Within 48 hours, we received our Explanation of Benefits showing $4,500 of the $5,200 was covered. Another 48 hours later, the reimbursement was directly deposited into my bank account. We are extremely pleased with the coverage and the speed of reimbursement. When faced with a $5,000+ unexpected dental emergency, the insurance worked exactly as we hoped it would. We’ve since been contacted by other pet insurers, but based on our experience and long history with Healthy Paws, we plan to stay with them for the duration of our dog’s life. Highly recommend.

Reimbursement was always clear and fast! My cat was with Healthy Paws since he was a kitten and he's 5yr now. I enjoy this journey with Healthy Paws!

The turnaround time and promptness of the claims is great. We lost our boy this week but will always remember how Healthy Paws took care of him.

They have been a lifesaver for us! Love this company! I’d love to share how incredible Healthy Paws has been for my dogs and me. Unfortunately, both of my dogs needed surgeries—one broke her wrist and the other was hit by a car. It was a stressful time, but Healthy Paws made it so much easier. They processed every invoice quickly and made the entire reimbursement process seamless. I was able to focus on my dogs’ recovery, not paperwork. Their support gave me peace of mind during some of the hardest moments. I can’t recommend Healthy Paws enough—they’ve truly been there for us.

They are great with communication and very quick on reimbursement. The coverage is reasonable and has been helpful in times of need. Knowing that your finiacially covered is one less thing to stress about during difficult times.