Healthy Paws | Pet Insurance Review

I cannot say enough about Healthy Paws. They have exceeded my expectations of a pet insurance. My Yorkie had a collapsed trachea last year and since that time, I have submitted over 30 claims for him. They have paid out for each one. The process is easy and the payments are usually quick. My premiums have not gone up through the roof either. They check in on him to see how he’s doing as they are aware that he will have a lifetime of medical needs. Best pet insurance.

I was a customer with Healthy Paws since 2016. I had surgery in 2022 and had some payment items change. Typically my bank forwards my information to new providers during a card change, but apparently that did not happen with HealthyPaws. When I finally noticed the payment issue after several months I called Healthy Paws to reinstate my service and they said they could not do that and I needed to re-enroll. I asked if they could waive the waiting period because I had been a loyal customer for years and never even filed a claim. They said they could not do that. I think this is a terrible way to treat a loyal customer who made an honest mistake. I will not be using this service again. To pre-empt their response - I used a different email for the account I had with them long-term. The email attached here is my new email.

Healthy Paws pet insurance has enabled us to give the best care possible to my dog, Maya. Maya has lymphoma and Healthy Paws has shown deep caring and has been there through the 10 years of her life with fast response and reimbursement. Now even more we are thankful for Healthy Paws and their assistance through her chemotherapy treatment. I can go on and on with praise, but for the sake of this review, you can't go wrong wiith Healthy Paws Pet Insurance.

Healthy Paws pet insurance has enabled us to give the best care possible to my dog, Maya. Maya has lymphoma and Healthy Paws has shown deep caring and has been there through the 10 years of her life with fast response and reimbursement. Now even more we are thankful for Healthy Paws and their assistance through her chemotherapy treatment. I can go on and on with praise, but for the sake of this review, you can't go wrong wiith Healthy Paws Pet Insurance.

This company is the worse. I had nothing bad to say about them until my dog actually needed their insurance. My dog is nearly 12 years old. I have used the insurance a couple of times for minor things (cut paw, etc.) for over 10 YEARS. My dog needed emergency surgery due to crystals that had formed in his bladder and plugged his urethra. He would have died without it. He had to stay in the ICU for 2 days and then 1 more day for observation. Everything cost approximately $6000. I have their 90% coverage and paid $600 for the service. I was very happy that I had the insurance and that they were easy to work with and reimbursed me quickly. I wasn't so happy when I received an email 6 weeks later telling me my monthly premium was increasing by more than TRIPLE what I had been paying. When I complained they sent me a canned email explaining how vet costs had increased in my area and it was necessary. I sucked it up and decided to stay with them, especially after paying them for over 10 years. A few months ago I was in CA with my dog and my dog became ill. We ended up going to an emergency vet because we couldn't get into any regular ones. The cost for treatment was around $1500. Healthy Paws reimbursed me with no problems. I came to the conclusion that I made the right decision to stick with them. However, today I received the EXACT SAME email that they sent me last year that vet expenses in my area had significantly increased and that my premium was going up another $100. The bottom line is that they're great to work with as long as you only need the insurance for MINOR problems. Now that my dog is a senior, I have come to the conclusion that they are trying to force me to cancel my account by making ridiculously huge increases to my premium. They know as a dog ages, they are going to start needing their insurance. I absolutely DO NOT RECOMMEND Healthy Paws.